Widerrufsrecht

We want you to be satisfied with your purchase. Every refurbished computer is inspected and tested before dispatch. This Return & Refund Policy applies in addition to any mandatory consumer rights available under applicable law.

1 14-Day Right of Withdrawal

If you are purchasing as a consumer, you may cancel your eligible online purchase within 14 days after receiving the product, without providing a reason, subject to applicable consumer law.

To exercise your right of withdrawal, please contact support@kdshanretech.com and provide:

· your order number;

· your name;

· the product you wish to return; and

· confirmation that you wish to cancel the purchase.

After notifying us of your cancellation, the product should be returned within the period required by applicable law.

2 Condition of Returned Products

You may inspect the product to the extent reasonably necessary to determine its nature, characteristics and functionality.

Returned products should include, where applicable:

· the computer;

· charger or power adapter;

· included accessories;

· original packaging where reasonably possible; and

· any documentation supplied with the product.

Please do not remove, alter or damage serial-number labels, warranty labels or identification labels. You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to inspect the product, where permitted by applicable law.

3 Personal Data Before Returning a Computer

Before returning a laptop or desktop computer, please:

· back up any important files;

· sign out of personal accounts;

· remove passwords and PIN codes;

· disable device locks where applicable; and

· erase personal data from the device.

We are not responsible for personal data left on returned devices to the extent permitted by applicable law. Returned devices may be securely erased as part of our inspection and refurbishment process.

4 Change-of-Mind Returns

If you return a product because you have changed your mind, you may be responsible for the direct cost of returning the product, where permitted by applicable law and where this has been disclosed to you before purchase.

We strongly recommend using a tracked and insured shipping service because computers are high-value electronic products.

5 Faulty, Damaged or Incorrect Products

If you receive a product that is:

· defective;

· damaged in transit;

· materially different from the description; or

· not the product you ordered,

please contact us at support@kdshanretech.com. Where we are responsible for the problem, we will provide an appropriate solution in accordance with applicable consumer law, which may include repair, replacement, refund or reimbursement of reasonable return shipping costs. Your statutory rights are not affected by this policy.

6 Refunds

Once the returned product has been received and inspected, we will confirm the status of your refund. Approved refunds will be issued to the original payment method.

Refunds will be processed within the time required by applicable law. For eligible consumer cancellations, refunds are generally processed within 14 days, although we may be entitled to wait until the goods have been returned or evidence of return has been provided.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

7 Shipping Costs

For eligible consumer withdrawals, the original standard delivery charge will be refunded where required by applicable law. Additional costs resulting from choosing an upgraded or express delivery method may not be refundable.

Return shipping costs for defective, incorrect or damaged products for which we are responsible will be covered or reimbursed by us where required.

8 Business Customers

The statutory consumer right of withdrawal does not necessarily apply to purchases made by businesses or professional customers. Returns for B2B orders may therefore be subject to the terms agreed at the time of purchase. Nothing in this section limits any rights that cannot legally be excluded.