FAQ

1. Are your computers new?

No. Our products are professionally refurbished laptops and desktop computers unless a product page specifically states otherwise. Each refurbished device has been inspected, tested and prepared for resale before dispatch.

2. What condition are the computers in?

We focus on devices in excellent cosmetic condition. Products are carefully cleaned and inspected before sale. Because refurbished computers have been previously used, very minor cosmetic signs may occasionally be present. Any significant cosmetic imperfections will be disclosed where relevant.

3. Are the computers fully tested?

Yes. Our refurbishment and quality-control process may include testing of the processor, memory, SSD/storage, screen, keyboard, touchpad, USB ports, Wi-Fi, Bluetooth, webcam, speakers, charging system and other major hardware functions. The exact testing process may vary depending on the device type.

4. Which brands do you sell?

We primarily offer professionally refurbished business computers from major manufacturers such as Lenovo, Dell and HP. Other brands may also be available from time to time. We are an independent reseller/refurbisher and are not affiliated with or endorsed by these manufacturers unless expressly stated otherwise.

5. Does the computer include a charger?

Yes, unless otherwise stated on the product page. A compatible power adapter or charger will be included with the computer. The charger may be an original manufacturer charger or a compatible replacement meeting the required technical specifications.

6. Is Windows included?

The operating system included with each computer will be clearly stated on the product page. Where Windows is supplied, the device will be prepared for use before dispatch. Please check the individual product listing for the specific Windows version and configuration.

7. What keyboard layout will I receive?

Keyboard layouts may vary depending on inventory and destination. The keyboard layout supplied with the product will be stated on the product page where relevant. If you require a specific layout such as QWERTY, QWERTZ, AZERTY, Spanish, German, French or UK English, please check the product specification carefully or contact us before ordering.

8. What is included in the package?

Unless otherwise stated, your package normally includes the refurbished computer and a compatible power adapter/charger. Any additional accessories included with a particular product will be listed on the product page.

9. Do your laptops have good batteries?

All applicable laptops undergo battery and charging checks as part of our refurbishment process. Battery capacity naturally varies depending on the model, age and previous use of the device. Where a specific battery-health standard or capacity is guaranteed, this will be stated on the product page. Battery runtime also depends on screen brightness, applications, operating settings and usage patterns.

10. Where will my order be shipped from?

Depending on your delivery location and product availability, orders may be dispatched from our fulfilment locations in Spain, Germany or the United Kingdom. Whenever possible, we select a suitable fulfilment location based on the customer's destination and available inventory.

11. How long does delivery take?

Typical delivery after dispatch is 2–4 business days for Spain, 2–4 business days for Germany, 3–7 business days for other EU countries and 2–5 business days for the United Kingdom. Delivery times are estimates and may vary.

12. Can I return my computer?

Yes. Consumers generally have the right to cancel an eligible online purchase within 14 days after receiving the product, subject to applicable law and our Return & Refund Policy.

13. Do your computers come with a warranty?

Your purchase is protected by any mandatory statutory consumer rights applicable to your order. Any additional commercial warranty offered by us will be stated on the relevant product page or order documentation. A commercial warranty does not limit mandatory statutory consumer rights.

14. Can I buy computers for my company?

Yes. We welcome B2B and volume orders. If you require multiple laptops or desktops, please contact support@kdshanretech.com and provide the required quantity, preferred models, specifications and delivery country.

15. Can I purchase without VAT using my EU VAT number?

Some qualifying cross-border EU B2B transactions may be supplied without VAT when the customer has a valid EU VAT number and all requirements for an intra-Community supply are satisfied. However, providing a VAT number does not automatically mean that every purchase is VAT-free. VAT treatment depends on the location of the goods, delivery destination and circumstances of the transaction.

16. Will I receive a VAT invoice?

Yes, a VAT invoice or other appropriate sales invoice will be provided where applicable. Please enter your company information and VAT number correctly before completing your order. For certain second-hand goods sold under an applicable VAT margin scheme, VAT may not be separately stated on the invoice.

17. Are the pictures the exact computer I will receive?

Unless stated as “Actual Product Photos”, product images may be representative images of the model. The exact device may have minor cosmetic differences while remaining within the condition standard described on the product page.

18. Do you erase data from refurbished computers?

Yes. Devices are prepared for resale as part of our refurbishment process. Customers should not expect data belonging to previous users to remain on the device.

19. Can I cancel my order before it ships?

If your order has not yet entered the shipping process, please contact us as soon as possible at support@kdshanretech.com. We will try to cancel the order before dispatch, although cancellation before shipment cannot always be guaranteed once fulfilment has begun.

20. How can I contact customer service?

For order, delivery, return, technical, VAT, invoice, B2B or volume-purchase questions, please contact KDSHAN RETECH SL at support@kdshanretech.com. Please include your order number when contacting us about an existing order.