Shipping policy

At KDSHAN RETECH SL, we specialize in professionally refurbished laptops and desktop computers and deliver to customers across Europe. To provide faster and more reliable delivery, orders may be fulfilled from our warehouses or logistics facilities located in Spain, Germany, or the United Kingdom, depending on product availability and the customer's delivery destination.

1 Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed. Orders placed during weekends or public holidays will normally be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

2 Shipping Locations

We currently ship to most European countries. Whenever possible:

· Orders to customers within the European Union will be fulfilled from our EU inventory, including Spain or Germany.

· Orders to customers in the United Kingdom will normally be fulfilled from our UK inventory.

· The actual shipping location depends on stock availability, product configuration and destination.

The warehouse from which your order is dispatched does not affect the product specification or quality standard.

3 Estimated Delivery Times

These delivery times are estimates and are not guaranteed. Delivery may occasionally be delayed due to carrier disruptions, public holidays, customs procedures, severe weather or other circumstances outside our reasonable control.

4 Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment is completed. From time to time, we may offer free shipping to selected destinations or for selected products.

5 Customs and Import Charges

Where an order is shipped across a customs border, customs duties, import VAT or other charges may apply. Where possible, we arrange fulfilment from a local or regional warehouse to simplify delivery. Any taxes or charges collected by us will be shown during checkout or on your invoice.

If additional import charges are imposed by local authorities and have not been collected by us in advance, the customer may be responsible for such charges.

6 Delivery and Tracking

Please ensure that the delivery address and contact information provided during checkout are complete and accurate. Once an order has been dispatched, we may not be able to change the delivery address.

If tracking information shows that a parcel has been delivered but you cannot locate it, please contact us at support@kdshanretech.com as soon as possible.

7 Damaged Packages

If your package arrives visibly damaged, please take photographs of:

· the external packaging;

· the shipping label;

· the damaged area; and

· the product and accessories.

Please contact support@kdshanretech.com as soon as reasonably possible so that we can investigate the issue with the carrier. Reporting shipping damage promptly helps us process the claim more efficiently and does not affect any statutory consumer rights you may have.